Report a Patient Safety Concern or File a Complaint

Do you have a patient safety concern/complaint about a health care organization?

How do you file a concern/complaint?

The preferred method for submitting a concern is through our online submission form as it allows for more direct, timely receipt and review of your concerns.

***The Joint Commission is not a health care provider. If you have a medical emergency, please call 911.

If you are having thoughts of harming yourself or experiencing a mental health crisis, please call 988, The Suicide and Crisis Lifeline.

***The Joint Commission does not accept walk-ins or complaints filed in-person.***

• Online: Submit a NEW patient safety event or concern
• Online: Submit an UPDATE or ASK a Question about your incident (You must have your incident number)
• We do not accept faxed or emailed submissions
• Mail to:
  Office of Quality and Patient Safety
  The Joint Commission
  One Renaissance Boulevard
  Oakbrook Terrace, Illinois 60181

By policy, The Joint Commission cannot accept copies of medical records, photos or billing invoices and other related personal information. These documents will be shredded upon receipt.

What information do you need to include?

What can you do about concerns that The Joint Commission cannot help with?

• You may want to talk to the organization about your concern.
• Your state’s department of health may be able to help.

• Patient Safety Topics
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    • Workforce Safety and Well-Being
    • Accreditation Resource Center
    • Certification Resource Center
    • Infection Prevention and Control
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    • Ambulatory Health Care Infection Prevention and Control
    • Antibiotic Stewardship
    • Behavioral Health Care Infection Prevention and Control
    • Catheter-Associated Urinary Tract Infections
    • Central Line-Associated Bloodstream Infections
    • Compendium of Strategies to Prevent Healthcare-Associated Infections
    • Critical Access Hospital Infection Prevention and Control
    • Dental
    • Disinfection and Sterilization
    • General Infection Prevention and Control
    • Guidelines
    • Hand Hygiene
    • High Reliability and Infection Prevention
    • Home Care Infection Prevention and Control
    • Hospital Infection Prevention and Control
    • Infection Prevention and Control Hierarchy
    • Infection Prevention and Control Safety Alerts
    • Infectious Disease Outbreaks and Response
    • Influenza and Other Related Diseases
    • Laboratory Infection Prevention and Control
    • Legionnaires' Disease
    • Multidrug-Resistant Organisms
    • Nursing Care Center Infection Prevention and Control
    • Respiratory Protection
    • Sepsis
    • Surgical Site Infections
    • Vaccination
    • Suicide Prevention
    • Safety Planning Example 1
    • Safety Planning Example 2
    • Safety Planning Example 3
    • Safety Planning Example 4
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    • Resources for Specific Health Care Settings
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