Jira Service Management Data Center and Server 4.20 documentation

Put the power of Jira in the hands of your service management team.

Get started

New to Jira Service Management? Check out our guides for new administrators and users.

What’s new

Time to upgrade? Get the lowdown on the latest and greatest in Jira Service Management 4.20.

Installing Jira Service Management

Learn how to install and upgrade Jira Service Management, and use it with other Atlassian products.

Administering service projects

Discover the how-to info that will make your service project awesome for you and your customers.

Working on service projects

Get to know all the basic functions you'll be performing in a project.

Set up a knowledge base for self-service

Use Confluence as a knowledge base so your agents can share their expertise with customers.

Setting up incident management

Set up incident management to allow agents to view and manage Opsgenie incidents within their projects.

Managing your assets with Insight

Add and manage your assets and configuration items in Jira, and interact with them through requests.

Providing help in multiple languages

Translate your customer portal and email notifications into multiple languages for your customers.

Collecting customer satisfaction (CSAT) feedback

Measure customer satisfaction and improve your service levels.

Jira Service Management best practices

Learn from our mistakes and get ahead of the pack.

Accessibility

Personalize your accessibility settings to make it easier to work with Jira.

Getting help with Jira Service Management

Still have questions? Got any feedback? Drop us a line and let us know!

Jira Data Center and Server mobile app

Work with your service projects and requests on the go with the Jira mobile app.